Dealing With Dissatisfied Parents

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Complaints about unacceptable situations usually happen when parents are dissatisfied with the policies and procedures of the childminders. It is indeed unfortunate to receive a complaint but it should not be the reason for someone to give up. It can create distance between parents and childminders if the issue is not addressed right away. Furthermore, it is important to stay calm and reasonable when dealing with complaints. Dissatisfied parents are likely to become aggressive. Childminders should remember to trust in themselves and remain unaffected even in the most trying situations. Both parties should also remember that an open mind is required in order to come up with a healthy conversation.  It is important to meet halfway for the sake of the children. The parent-childminder relationship has impacted on the child’s development. They are very sensitive and can detect if there is something wrong going on between their parents and childminders.

Honest, open and forthright communication right from the beginning of the relationship is very critical. If your relationship with the child’s parents is not good, it is bound to end as soon as conflict comes. It is best to improve communication in a relationship. Find time to talk with the parents and discuss about the welfare of their child or children. Encourage them to meet with you in order to evaluate the child’s behavior. Of course, you will have different points of view and it is important to listen to each other attentively without interrupting. Discuss the problems and differences in opinion. It is also important not to blame anyone when dealing with complaints. Blaming is not helpful and it can only make the situation worse. Each one of you should be willing to accept one’s opinion and show some respect.

Open Communication Leads To A Good Relationship

Listening and discussing sensitive issues are extremely important. Communicating in an open and healthy way is one essential component to the growth of a relationship. It also takes dedication and work to change. An effective communication skill requires a good listener. Childminders should listen to what parents have to say. Allow them to get their message across the board and never try to interrupt them while they are still talking. They might think that you are rude and is not willing to listen to their opinion. When your time to explain comes, stay calm and put your own opinion in a reasonable manner.

Keep in mind that communication is not limited to spoken words. There are several forms of communication to remember that also speak volumes of meaning which includes:

  • Written language
  • Tone of voice
  • Body language
  • Hand gesture
  • Eye contact
  • Touch
  • Facial expression

People use different ways in communicating. Naturally, they can easily create misunderstandings. We often express ourselves in an abstract and broader way. Thus, it is important to explain yourself clear and unequivocally. Do not leave everything to chance. It is best to put everything in the right context and provide details, or use body language or facial expression to reinforce the spoken language. Keep in mind that hand gesture, eye contact or tone of voice can completely change the meaning of what has been said.

Sometimes people use different methods of communication in order to get their message across. Not everyone shares the same language and therefore sometimes it is necessary to use pictures of symbols. When communicating with parents,  it is important to remember the following points:

  • Focus – When the person is talking, show some an interest. Focus on what the person is saying. This will help you to better understand the message.
  • Listen – Do not allow your gaze or thoughts wander. Active listening prevents misunderstandings. If you listen attentively, it also shows that you give the speaker the respect he/she deserves.
  • Avoid interruption – In order for the speaker to get their point across, do not interrupt. If you continue to interrupt the speaker, it can create tension and might lead to misunderstandings.
  • Time – Time to explain matters the most. Do not assume that you understand what they are trying to say. Let the person say what he/she wants to say. Let them finish their sentence. It is rude to put words into their mouth.
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